80%

Increase in Remote Consultations

60%

Expansion of Consultations for Distant Patients

2x

Increase in Customer Confidence

About Medsport Clinic

MedSport Clinic is a renowned Sports Orthopedics and Traumatology Clinic, recognized as a center of reference in diagnosing and treating musculoskeletal disorders since 2001. With a long history of excellence and more than 10,000 surgeries performed (most by arthroscopic procedures), the clinic is dedicated to serving athletes and active individuals with top-quality care.

Founded in 2001

Using Medicai since 2022

https://www.medsport.ro

Overview

MedSport Clinic strives to offer exceptional patient experiences through innovative digital solutions. Aiming to modernize internal procedures, track customer satisfaction, and expand its reach to patients from distant areas, the clinic sought a comprehensive platform that simplifies data transfer, enhances remote consultations, and streamlines interdisciplinary collaboration.

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Challenges

1

Fragmented Communication & Workflow Inefficiencies

Collaborating across multiple channels (mail, WhatsApp, transfer solutions) and dealing with physical media (e.g., CDs that malfunction or load slowly) made it difficult to share and review imaging data effectively.

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2

Inefficient Patient Data Transfer

Patients from outside Bucharest faced challenges sending their imaging files, causing delays and complicating the diagnostic process.

3

Cumbersome Interdisciplinary Collaboration

The lack of a unified digital platform hindered efficient collaboration between physicians, ultimately affecting patient experience and the clinic’s ability to attract new patients.

4

Need for Digitized Internal Processes

MedSport Clinic required a solution to digitize its workflows, boost customer confidence, and streamline consultations, especially for remote patients.

1

Fragmented Communication & Workflow Inefficiencies

Collaborating across multiple channels (mail, WhatsApp, transfer solutions) and dealing with physical media (e.g., CDs that malfunction or load slowly) made it difficult to share and review imaging data effectively.

‍

2

Inefficient Patient Data Transfer

Patients from outside Bucharest faced challenges sending their imaging files, causing delays and complicating the diagnostic process.

3

Cumbersome Interdisciplinary Collaboration

The lack of a unified digital platform hindered efficient collaboration between physicians, ultimately affecting patient experience and the clinic’s ability to attract new patients.

4

Need for Digitized Internal Processes

MedSport Clinic required a solution to digitize its workflows, boost customer confidence, and streamline consultations, especially for remote patients.

Our Approach and Solutions

MedSport Clinic partnered with Medicai to completely digitize and streamline its imaging and consultation processes, enhancing both internal workflows and the overall patient journey.

1

Unified Digital Platform Implementation

MedSport Clinic partnered with Medicai to completely digitize and streamline its imaging and consultation processes, enhancing both internal workflows and the overall patient journey.

2

Enhanced Remote Consultations and Collaboration

The platform integrated essential tools—such as a DICOM viewer, chat, and video conferencing—allowing doctors to review patient data in advance and collaborate seamlessly with colleagues. This made remote consultations efficient and reliable.

3

Optimized Patient Journey and Clinic Efficiency

By digitizing the entire patient flow, MedSport Clinic improved its triage process and consultation scheduling. This not only saved time but also increased patient trust and extended the clinic’s reach to patients in remote areas.

Features & Tools

Unified Digital Imaging & Data Management

A secure, cloud-based solution that allows patients to send electronic files directly, ensuring that all imaging data is stored and accessible instantly.

Integrated Communication & Collaboration Tools

Real-time remote consultations and interdisciplinary case discussions are made easy with built-in tools such as the DICOM viewer, chat, and video conferencing.

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Telemedicine Capabilities

An end-to-end solution that not only facilitates online consultations but also streamlines administrative tasks, including appointment management and payment processing.

Discover how your medical facility can benefit from a similar digital transformation

MedSport Clinic has transformed its patient care by embracing Medicai’s digital solutions. The streamlined process for receiving imaging data, enhanced remote consultation capabilities, and improved interdisciplinary collaboration have resulted in increased remote consultations and broader patient outreach, all while boosting customer confidence in the clinic.

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