Choose the right plan for you

Feature breakdown

Compare the features and benefits of each plan. Still unsure which plan is best for you? Contact us

Features

Starter

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Professional

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Premium

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Enterprise

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Storage

25 GB (~100 patients)

250 GB (~1000 patients)

500 GB (~2000 patients)

Custom storage

Online DICOM Viewer
Online viewer for medical documents
Unlimited collaborators on patient cases
Receive patient investigations directly to your Medicai account through the public page
Real-time chat with doctors on cases
Request payments from your patients (needs validation)
One account - multiple workspaces
Secure environment
Video calls

up to 4 participants

up to 4 participants

up to 4 participants

up to 50 participants

Dedicated account manager
User management
Training sesions
PACS integrations
Custom uploader links
Storage

2 GB (~10 patients)

Online DICOM viewer
Online viewer for medical documents
Unlimited collaborators on patient cases
Receive patient investigations directly to your Medicai account through the public page
Real-time chat with doctors on cases
Request payments from your patients (needs validation)
One account - multiple workspaces
Secure environment
Video calls
Dedicated account manager
User management
Training sesions
PACS integrations
Custom uploader links
Storage

20 GB (~100 patients)

Online DICOM viewer
Online viewer for medical documents
Unlimited collaborators on patient cases
Receive patient investigations directly to your Medicai account through the public page
Real-time chat with doctors on cases
Request payments from your patients (needs validation)
One account - multiple workspaces
Secure environment
Video calls

up to 5 participants

Dedicated account manager
User management
Training sesions
PACS integrations
Custom uploader links
Storage

100 GB (~500 patients)

Online DICOM viewer
Online viewer for medical documents
Unlimited collaborators on patient cases
Receive patient investigations directly to your Medicai account through the public page
Real-time chat with doctors on cases
Request payments from your patients (needs validation)
One account - multiple workspaces
Secure environment
Video calls

up to 5 participants

Dedicated account manager
User management
Training sesions
PACS integrations
Custom uploader links
Storage

Custom storage

Online DICOM viewer
Online viewer for medical documents
Unlimited collaborators on patient cases
Receive patient investigations directly to your Medicai account through the public page
Real-time chat with doctors on cases
Request payments from your patients (needs validation)
One account - multiple workspaces
Secure environment
Video calls

Up to 50 participants

Dedicated account manager
User management
Training sesions
PACS integrations
Custom uploader links

Free for patients

As a patient, you have access to entire patient features for free.

  • Request consultations, second-opinion and easily send imaging investigations online
  • Discuss your case with your doctor in your Medicai account
  • Create your secure online medical archive
  • Find doctors and clinics for online consultations or second-opinion in just a few clicks

Frequently asked questions

What will happen to existing doctor account?

Because we want to thank our current users for helping us grow, all existing doctor accounts will still benefit from the 20GB of storage we offered for free a year ago, and we will also include the video call feature (for up to 4 participants) for free.

What happens after I exceed my plan storage?

Exceeding the subscription plan storage will have minimal impact on your activity. You will still be able to access all cases, communication, video call feature (if you have a paid plan or an older free upgraded plan), request payments, collaborate with unlimited doctors, create new cases, upload new documents and investigations, and many more.

The account limitation regarding storage only applies to older imaging investigations that exceed the plan limit. So, for example, if I have reached exactly 20GB of investigations in my account, and I upload one more investigation, only the older investigations that cannot be included in the plan limit will not be accessible to you— not being accessible means that you will not be able to open it with the DICOM viewer. The investigations that exceed the plan storage limit will not be deleted, they still belong to you, and you will be able to access them once you upgrade your storage plan.

The idea of this account limitation is to allow you to work uninterrupted even when exceeding the storage limit, and it only applies to the oldest imaging investigations.

Can I change my subscription?

Yes. In order to change your subscription, you can visit your account settings and choose the Subscriptions tab. Here you will be able to view your existing subscription and choose to downgrade or upgrade it. If you want a custom subscription with a custom storage plan, just contact us, and we’ll do our best to help you.

What are the payment options?

You can pay for a subscription directly in Medicai with a credit or debit card. You can also set up recurring payments and forget about manual monthly payments. All online payments are secure, and we do not store any sensitive information in Medicai. Everything is handled by our payments supplier, Stripe Inc.. You can find more details about Stripe on their website: stripe.com.

What currencies do you accept?

Although all subscriptions are displayed in EURO, you can pay almost in any other currency. Our system will convert the subscription price to your local (card) currency. Also, all prices include VAT.

Will I receive an invoice for my payment?

Yes. All invoices will be generated by Stripe, and you will be able to download them from your account. You can also add company details on the invoice if you want to.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time, and the subscription will still be active until the end of the current subscription period. If you decide to change your subscription, you will also benefit from the remaining credit from the remaining active period.

How do you handle refunds?

If you want to make a refund request, you will need to contact our support team, and we will try to help you. Terms and conditions apply for all payment refunds.