Because we want to thank our current users for helping us grow, all existing doctor accounts will still benefit from the 20GB of storage we offered for free a year ago, and we will also include the video call feature (for up to 4 participants) for free.

Exceeding the subscription plan storage will have minimal impact on your activity. You will still be able to access all cases, communication, video call feature (if you have a paid plan or an older free upgraded plan), request payments, collaborate with unlimited doctors, create new cases, upload new documents and investigations, and many more.
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The account limitation regarding storage only applies to older imaging investigations that exceed the plan limit. So, for example, if I have reached exactly 20GB of investigations in my account, and I upload one more investigation, only the older investigations that cannot be included in the plan limit will not be accessible to you— not being accessible means that you will not be able to open it with the DICOM viewer. The investigations that exceed the plan storage limit will not be deleted, they still belong to you, and you will be able to access them once you upgrade your storage plan.
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The idea of this account limitation is to allow you to work uninterrupted even when exceeding the storage limit, and it only applies to the oldest imaging investigations.

Yes. In order to change your subscription, you can visit your account settings and choose the Subscriptions tab. Here you will be able to view your existing subscription and choose to downgrade or upgrade it. If you want a custom subscription with a custom storage plan, just contact us, and we’ll do our best to help you.

You can pay for a subscription directly in Medicai with a credit or debit card. You can also set up recurring payments and forget about manual monthly payments. All online payments are secure, and we do not store any sensitive information in Medicai. Everything is handled by our payments supplier, Stripe Inc.. You can find more details about Stripe on their website: stripe.com.

Although all subscriptions are displayed in EURO, you can pay almost in any other currency. Our system will convert the subscription price to your local (card) currency. Also, all prices include VAT.

Yes. All invoices will be generated by Stripe, and you will be able to download them from your account. You can also add company details on the invoice if you want to.

Yes, you can cancel your subscription at any time, and the subscription will still be active until the end of the current subscription period. If you decide to change your subscription, you will also benefit from the remaining credit from the remaining active period.

If you want to make a refund request, you will need to contact our support team, and we will try to help you. Terms and conditions apply for all payment refunds.