Penn State Health St Joseph, Downtown Campus

Top Mentions:

Health Care, Medical Appointments, Patient Care, Appointment Scheduling, Doctor Communication, Staff Experience, Customer Service, Emergency Services

Review Highlights:

Many patients have expressed their frustrations regarding the appointment scheduling process, often encountering significant delays and last-minute cancellations. While some reviews highlight the excellent qualifications of the doctors, there seems to be a recurring theme of dissatisfaction with the staff experience. Communication challenges have led to difficulties in accessing timely medical care, particularly for urgent needs such as vaccinations for infants or management of chronic conditions.

Despite these operational hurdles, there are mentions of successful medical outcomes and finding suitable treatments after considerable effort. A few patients noted positive experiences with their doctors, indicating that while the medical imaging and patient management systems may have room for improvement, the clinical expertise remains commendable. Overall, the feedback suggests that enhancing communication and patient care practices could greatly improve the experiences of those seeking medical assistance.