North Shore Medical Center

Top Mentions:
- Rude staff
- Excellent doctors (Dr. Joseph and Dr. Brill)
- Need for better communication
- Importance of customer service
- Positive patient care experience (notable nurses and PCT)
- Medical imaging experiences (CT scans and MRIs)

Review Highlights:
- Many patients expressed dissatisfaction with some staff members, highlighting the need for professional behavior in healthcare settings.
- Positive experiences were noted with doctors like Dr. Joseph, celebrated for his exceptional care and skill.
- There were concerns regarding communication about CT scan and MRI results, emphasizing the importance of timely information delivery.
- One patient mentioned a lengthy wait for *rescheduling appointments*, indicating a need for improved **customer service** in call handling.
- However, exceptional staff performance was noted with individuals like PCT Audrey, who significantly improved patient experience during tough times.
- While experiences varied, the urgency of effective communication and professional service was a recurring theme among patients seeking clarity on their medical imaging processes, like CT scans and MRI results.