Jefferson Health Northeast-2451

Top Mentions:
- Appointment scheduling issues
- Communication regarding COVID-19 testing
- Emergency room wait times
- Referrals for imaging (CT scan, Ultrasound)
- Staff attitudes and care levels
- Office and facility cleanliness
- Patient treatment and care experiences
- Need for additional medical staff
- Satisfaction with specific doctors
- Urgent care experiences

Review Highlights:
- A patient expressed frustration due to not being informed about a pre-appointment COVID-19 test requirement, which affected their visit. However, there is an underlying understanding that safety protocols are essential in healthcare settings.
- Multiple reviews mention long wait times in emergency and urgent care settings, emphasizing the need for improved patient management and staffing during peak hours. Despite this, some patients appreciated the attentiveness of staff members.
- Several patients had positive encounters with individual healthcare professionals, noting their kindness and understanding, which greatly contributed to their overall experience, such as Doctor Evans receiving commendations for their care during a visit.
- The frustrations surrounding imaging referrals and unnecessary wait times were common, particularly concerning CT scans and ultrasounds. Some patients felt that clearer communication and quicker turnaround could significantly enhance the overall patient experience.
- There is a consensus that while some facilities may have room for improvement, specific staff members have demonstrated exceptional patient care that deserves recognition. Patients highlight a strong desire for better healthcare experiences, urging timely treatment and effective communication in radiology and urgent care facilities.