Advocate Illinois Masonic Medical Center

Top Mentions:

• Medical Imaging
• CT scan
• MRI
• Radiology
• Patient Experience

Review Highlights:

Overall, experiences varied greatly in terms of customer service in the medical imaging department. Some patients reported efficient service with reasonably short wait times for their CT scans and EKGs, appreciating the professionalism and friendliness of the registration staff and technicians. The swift procedures enhanced the patient experience during testing.

However, there were concerns regarding the scheduling practices and communication from the staff, with some patients feeling that their needs were not adequately addressed. Instances of canceled appointments without notice and issues related to privacy during the registration process were noted.

Nonetheless, for those who received positive interactions, the services such as MRI and other imaging tests were conducted smoothly. Overall, while there are areas for improvement, certain aspects of the medical imaging services were commendable, and experiences will vary. Patients are encouraged to explore and share their feedback for continued enhancement of services.