Advocate Medical Group - Irving and Western

Top Mentions:
Medical Imaging, Radiology, Customer Service, Prenatal Appointment, Patient Care, Blood Test, Positive Experience, Doctor's Care

Review Highlights:
Many reviews highlighted significant improvements in the customer service experience at this facility. Patients have noted a more welcoming atmosphere and attentive staff, particularly with recent positive interactions with Dr. Yao and Dr. Mrozek, who are praised for their gentleness and thoroughness in patient care.

The majority of experiences surrounding routine procedures, such as blood tests, have been efficient, with reasonable wait times reported. Additionally, the option to book new patient appointments online has been appreciated by those with anxiety, contributing to a more comfortable visit.

Overall, while there have been some critiques regarding former experiences in patient intake and exam processes, the facility has actively made adjustments based on feedback, leading to a more patient-oriented approach in medical imaging and care.